Politique de remboursement

Return & Refund Policy

We have a 14-day return policy for unopened, factory-sealed items, which means you have 14 days after receiving your item to request a return. Opened or used items cannot be returned or refunded.

The customer is responsible for the cost and organisation of return shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ohsopleased.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ohsopleased.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For health and safety reasons we do not accept returns or provide refunds for opened and/or used items. All consumable items, personal care items, hygiene items and intimate care items such as lubricants, creams, toy cleaners, etc. are non-returnable and non-refundable.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — Right of Withdrawal

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without justification.

Please note that the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. This includes intimate products, lubricants, creams, toy cleaners, and similar personal care items.

To exercise your right of withdrawal, contact us at info@ohsopleased.com before the 14-day period expires. You can initiate a return directly from your order in your customer account.

The customer is responsible for the cost and organisation of return shipping.

To be eligible, your item must be in the same condition that you received it, in its original packaging, with proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 14 days of us receiving the returned goods. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 14 days have passed since we received your return and you have not been refunded, please contact us at info@ohsopleased.com.